Need help? You're in the right place.
For bug reports, feedback, or any other questions, email us at contact@opiongames.com — we aim to respond as quickly as we can.
I lost my progress or gold after reinstalling the app.
Word Lock currently stores your progress locally on your device. Uninstalling the app or switching devices will reset your saved progress. Cloud save support may be added in a future update.
How do I restore a purchase?
If you've made an in-app purchase and it didn't apply correctly, please contact us at contact@opiongames.com with your purchase receipt or order ID and we'll help sort it out.
Ads aren't loading, or a power-up isn't working.
This is usually a temporary connectivity or ad-availability issue. Try again after a few minutes, or restart the app. If it persists, let us know so we can look into it.
How do I turn off personalised ads?
On iOS, you can manage this under Settings → Privacy & Security → Tracking, or by responding "Ask App Not to Track" when prompted. This won't stop ads from showing, but they won't be personalised to you.